IMPORTANT POLICIES TO KNOW BEFORE PURCHASING YOUR TICKET

 

All Safety Policies outlined below must be followed. A guest may be asked to exit the building at any time before or during performance if they fail to comply with all safety policies. No ticket refunds will be given due to failure to comply.

 

No Refunds will be granted under any circumstance once purchased Online. If you have a personal conflict and can no longer use your online ticket, you are welcome to privately sell your ticket to another member of the community who can use it, or we encourage you to consider the money already spent as a donation to the LRHS Theatre Department. HCPSS Staff will not facilitate any ‘switching’ of seats or performance dates. 

 

Will I get a refund if HCPSS restrictions do not allow any live audience? If HCPSS restricts the ability of audience members to view the performance live, the money you have paid for your live in person ticket will be converted into access to view the Streaming performance or a Pre-Recorded Performance. No Refunds will be offered.

 

What if HCPSS mandates a capacity limit? We are only selling 50% capacity online at this time, so we will already be prepared should this be put in place. This is why we may not be able to offer any additional at-the-door ticket sales and can only guarantee tickets bought online. 

 

How does Social Distancing affect audience seating? At this time, no social distancing between seats is required by HCPSS and full capacity seating is currently permitted. However, if distancing is required at the time of performance, we reserve the right to space each ticket holder out so that there is an empty seat between each guest. This is why only 50% capacity is being sold online at this time. 

 

I reserved a specific row & seat number- can my seat be moved? See above. We reserve the right to move your seat slightly to allow for one empty seat between guests if required. We will make every attempt to keep your seat as close to your original chosen row & seat as possible.

 

Is there a Streaming Option? NO. At this time, there will not be a live stream remote viewing option. All audience must purchase a ticket to the live in person performance.  If this changes, we will update that information here. But currently, there is no streaming option planned. 

 

MANDATORY SAFETY & HEALTH POLICIES-  

All Safety Policies outlined below must be followed. A guest may be asked to exit the building at any time before or during performance if they fail to comply with all safety policies. No ticket refunds will be given due to failure to comply.

 

HCPSS Mask Mandate in effect, see HCPSS website for full details.https://covid.hcpss.org/

 All HCPSS mandates apply. This includes the HCPSS School day guidelines for Self-Check For Symptoms & When to Stay Home - We ask that all patrons follow the HCPSS guidelines for self-reporting, symptoms, quarantining and decision to stay home. Our staff, students & volunteers are expected to do the same. 

 

Absolutely no food or drink is allowed in the auditorium. Masks must be worn at all times in the auditorium. 

 

Contactless At-the-Door Purchasing: 

If at-door ticket purchasing is permitted, we highly encourage patrons to step outside and use a credit or debit card to purchase at-the-door tickets using the online BookTix link that will be open at that time. QR codes will be posted in the lobby and entrance doors to allow you easy device access to that link.

 We strongly recommend you avoid purchasing at the in person box office using cash if at all possible. For those who do require a cash transaction, please bring exact change. No change can be made, so any “change” becomes a donation to LRHS Theatre Department.  There is a shopping center and gas station nearby with the ability to make change. 

 

Contactless Program Playbill - No paper program will be distributed. There will be a QR code posted to view the playbill on your device before or after the performance. 

 

Contactless Ticket Ushering- The usher will ask to see proof of your online ticket purchase at the door. You may hold up your device showing the ticket purchase email confirmation sent by BookTix, or you may print out your ticket purchase receipt confirmation ahead of time and show this to the usher as you walk in. 

 

All seats are reserved, you must sit in the assigned seat designated on your ticket purchase. We reserve the right to ask to see your ticket purchase confirmation email at any time. We also have the ability to look up the transaction in our BookTix records.  If two guests are confused and both believe they should sit in the same seat, we reserve the right to ask a guest to show a Student ID or form of adult identification to determine which patron is assigned to the seat according to our BookTix records.

 

Cleaning Protocol- All HCPSS Cleaning Protocols & precautions are followed by the building staff for bathroom & auditorium & lobby. There will be hand sanitizer stations available at the entrance to the auditorium.