These steps follow a basic Refresh and Reset procedure, that solves most Chromebook issues. Try these steps first.
If you need to Reset the Chromebook, here is a helpful YouTube tutorial video that walks you through the steps.
This includes information about connecting your Chromebook to WiFi, resetting logins and passwords, and other helpful technology support questions in the Student Technology Resources Canvas page.
Effective Monday, March 22
The HCPSS Technology Support Center site at the ARL will be closed for device exchanges, returns and support. A new support center will open at the nearby Old Cedar Lane building in Columbia.
At that time, devices may be exchanged or returned at any of the following Technology Support Centers:
Note! Both locations are in old school buildings that are not located at the same sites as the new schools with similar names. Anyone seeking assistance should go to the locations listed above and not go to or call the current schools regarding the Technology Support Center.
Hours of operation are Monday, Wednesday and Friday from 7:30 a.m.-12:30 p.m., and Tuesday and Thursday from 2-5 p.m. Please note that Technology Support Centers are closed any day that HCPSS offices are closed.