Chromebook Tech Support

Fri, 03/05/2021 - 9:42am

Having issues with your school issued Chromebook? Here are the steps you can take to get support:

Step 1: Follow these basic troubleshooting tips

These steps follow a basic Refresh and Reset procedure, that solves most Chromebook issues. Try these steps first.

If you need to Reset the Chromebook, here is a helpful YouTube tutorial video that walks you through the steps.

Step 2: If none of the steps in the infographic worked, fill out the LRHS Tech Support Form and a staff member will reach out to you.

Step 3: If it is determined that your Chromebook is inoperable, you can swap your device at the following locations. Please check the HCPSS Website for up to date locations.

This includes information about connecting your Chromebook to WiFi, resetting logins and passwords, and other helpful technology support questions in the Student Technology Resources Canvas page.

Device Exchange - Please check the HCPSS Website for up to date locations.

Effective Monday, March 22

The HCPSS Technology Support Center site at the ARL will be closed for device exchanges, returns and support. A new support center will open at the nearby Old Cedar Lane building in Columbia.

At that time, devices may be exchanged or returned at any of the following Technology Support Centers:

  • Old Bushy Park Elementary School, Room E2 (door to the left of the front entrance), 2690 Route 97, Glenwood (Building is between Glenwood Middle School and Bushy Park Elementary School)
  • Old Cedar Lane, Gymnasium (door on the left side of the building; follow the signs), 5451 Beaverkill Road, Columbia (Building shares a parking lot with Harper’s Choice Middle School)

Note! Both locations are in old school buildings that are not located at the same sites as the new schools with similar names. Anyone seeking assistance should go to the locations listed above and not go to or call the current schools regarding the Technology Support Center.

Hours of operation are Monday, Wednesday and Friday from 7:30 a.m.-12:30 p.m., and Tuesday and Thursday from 2-5 p.m. Please note that Technology Support Centers are closed any day that HCPSS offices are closed.